# Lattice1 Doesn't Recognize the Inserted SafeCard

If you run into the "**Bad read or unsupported card. Please try again**" error with any of your SafeCards, please try again a couple of times. Maybe clean the SafeCard chip gently with a cloth.

{% hint style="danger" %}
If you encounter this error with a fresh-out-of-the-box new **GridPlus SafeCard** and trying again does nothing, please [**create a ticket**](https://gridplus.io/pages/form)!
{% endhint %}

If you remove a SafeCard from the Lattice1's card reader while it is **syncing addresses or actively performing another operation**, your Lattice1 will no longer to prompt you with the PIN screen to unlock the loaded card and you will not be able to access the SafeCard.

The solution is to reset the card reader driver by **power cycling** your device - simply remove the cord from the back of the unit and reinsert.

**Done!**


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