# Lattice Manager Troubleshooting
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If you're having any issues while connecting to the Lattice Manager or even after you've connected, this article will help you resolve them. You should be able to find a solution for ALL connection-related issues, but if nothing here works, please [**contact us**](https://gridplus.io/contact/).
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#### Common Issues
* The Lattice Manager tab is stuck endlessly spinning on the "Loading - Connecting..." screen
* "**Failed to pair**" error is shown on the Lattice Manager login page and a **"Failed to Connect"** error is shown on the Lattice screen
* Nothing shows up on the Lattice screen when you initiate a Bitcoin transaction or try to add some new address tags on the Lattice Manager
### A. The Basics
#### 1. Internet Connection
If you're stuck on the spinning wheel screen when connecting or nothing is showing up on your Lattice screen when you try to send a BTC transaction or add a new address tag, the first step is to check whether both your computer and your Lattice are connected to the internet.
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You don't have to be connected to the same network, but both devices do have to be **online**. You can check your Lattice's connection status directly on the screen in the upper right corner (see the [**firmware reference article**](https://docs.gridplus.io/lattice1/lattice1-firmware-reference) to know what icons to look for).
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If you're sure you're online, move on to step 2.
#### 2. Check Your Lattice Firmware Version
The latest Lattice firmware version can always be found in [**this article**](https://docs.gridplus.io/lattice1/lattice1-firmware-reference). If you're not on the latest, just go to **System Preferences → Software Update**. If you cannot see an update available here, make sure your Lattice is [**online**](https://docs.gridplus.io/support/lattice1-wifi-troubleshooting). If your Lattice is online, then try powercycling the device - unplug it and then plug it back in.
#### 3. Incorrect Device ID And/Or Password
Make sure that you're typing in the **correct device ID** if you see the spinning wheel on the "Loading - Connecting..." screen (this might also be caused by your Lattice being offline, but this part was written with the assumption that you made sure your Lattice is online as per step 1).
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You get a new device ID every time you reset the Lattice network module, but you can always **find your active device ID** in the last menu item on the Lattice homescreen.
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If you've connected to the Lattice Manager before, you will have a Lattice Manager permission on your device. This means that every time you try to connect to the app again, you will need to use the **same password** you used when you connected for the first time. If you forgot the password, you can move on to step 4 and attempt re-connecting.
### B. Resetting the Connection
#### **4. Remove the Lattice Manager Permission and Try Re-Connecting**
If your Lattice is online and you're sure you're typing in the correct device ID and password combination, but you're still having issues, it's time to try removing the old connection and re-connecting to get a fresh one.
Go to **Permissions** on your Lattice and if you see a Lattice Manager permission there, delete it.
Then, try connecting to the Lattice Manager again - just make sure to use the correct device ID and a password you will remember!
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If you cannot access **Permissions** on your Lattice (the button will only visually react to being tapped on, but will not show you the Permissions menu), please [**reach out to us** ](https://gridplus.io/contact)before attempting anything else!\
\
This is extremely rare and you shouldn't ever see it, but if you do, get in touch.
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#### 5. Reset App State on the Lattice Manager
**Resetting the app state** on the Lattice Manager clears the LM cache, which can resolve some less common connection issues. We're writing this with the assumption that you cannot log into the Lattice Manager - the good news is that you can reset the app state without being logged into the app, and here's how:
1. Go to the [**Lattice Manager**](https://lattice.gridplus.io/) website URL
2. Open **Settings** at the bottom of the login screen
3. Scroll down and click on **Reset App State** and then **Update and Reload**
#### 6. Delete Local Storage for the Lattice Manager
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Local storage on the Lattice Manager will most likely be empty after resetting the app state, but it's always good to double check.
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When on the Lattice Manager URL ([**https://lattice.gridplus.io/**](https://lattice.gridplus.io/)), do this:
* **Chrome**: Press F12 on Windows and Linux, Fn + F12 on Mac (opens Developer Tools) → Application tab → Local Storage under the storage tab → lattice.gridplus.io → Clear all
* **Firefox**: Press F12 on Windows and Linux, Fn + F12 on Mac (opens Developer Tools) → Storage → Local Storage → Right click the *lattice.gridplus.io* item → Delete All
You should then be able to go through the [**pairing process**](https://docs.gridplus.io/apps-and-integrations/lattice-manager#connecting-to-the-lattice-manager) without any issues.
### C. Nuclear Option
#### 7. Reset Device ID
If you still cannot connect even after going through all the steps above, it's time to try connecting with a **new device ID**.
To get a new device ID, you will need to manually reset your device's router - which can be done in **System Preferences → Security & Privacy → Reset Router**. This may take a couple of minutes. After this reset is done, you will then need to **re-connect to your WiFi** **network** to have internet access (if you're using WiFi).
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It's possible to encounter a rare situation in which the **device ID will not be changed** after you reset the router. If this happens to you, powercycle your Lattice (unplug, plug back in), and try again. Confirm that your GCE version is 0.49.0. If you still can't get a new ID after updating the router and powercycling the device, [**please reach out to us**](https://gridplus.io/contact/).
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After the device ID is reset, **DO NOT ATTEMPT TO RE-CONNECT** right away! First, you need to reset the app state on the Lattice Manager and delete local storage as described in steps 6 and 7. Then, try connecting again.
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If you still can't get this to work after going through all these steps, please [**create a ticket**](https://gridplus.io/contact/) or reach out to us [**on our Discord server**](https://discord.gg/gridplus) and we'll help you figure this out.
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